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 What is FNFEc.com? What is FNFEc.com, Inc.? Why was FNFEc.com formed? Does FNFEc.com have a Security Statement? What are the security levels for users? How do I access FNFEc.com help? What if I still have questions about the FNFEc.com website or services?
How will the recent changes on the FNFEc.com website affect my previous orders or documents? The changes on the website will not effect previous orders or documents. Only minor enhancements were made to give users additional functionality and streamline ordering products by our Customers.. How do I order a product or service from FNFEc.com.com? To order a product or service, the user starts on the Service Search page and selects the "Order Products" button on the navigation bar. The Order Product page displays allowing the user to select the product. By clicking on the product folder, the specific order pages for the selected product display. Once the necessary information is entered on the order pages, the user clicks the “Done” button, and returns to the Order Products page. To submit the order(s) to FNFEc.com for routing to the selected provider, the user clicks the “Submit” button. Top
How
do I order more than one product? If
a user would like to order more than one product, simply click the
appropriate product folder and fill out the applicable fields on the
order pages. When finished, click the "Done" button at the bottom
of the page. This returns to the Order Products page. From here, simply
select the second, third, etc. product folder and fill out the applicable
fields on the corresponding order pages. Information entered
on previous order pages displays on the current order pages. When
the information is entered, select the "Done" button at the bottom
of the page. Once the user has selected all of the products to order,
click the "Submit" button on the Order Products page. What
is Product specific ordering?
Product specific ordering is a quick and easy way to order products
on FNFEc.com.com. A customer can select which product to order and
enter only the necessary information for that product. This eliminates
the necessity of entering information not required for a specific
product. This is especially helpful to our customers who are only
ordering one product. What
is information sharing between products?
The information entered for one product displays on all other product
pages where the information is applicable. This allows the user to
enter the information only once, which saves time and money. How
do I select the product to order and choose the provider to order
from? You
are able to first select your favorite Provider, then view and select
from the list of products that the particular Provider offers. Or
you could first choose the product you require then view and select
from the list of Providers who offer that particular product.
When
you know the Service Provider to order from: using the Service Provider
drop down menu a user can select which service provider they would
like to perform the service. The Product List will fill with
all products available from the selected Service Provider.
When
you know the Product to be ordered: from the Service Provider drop
down menu, select ‘Select Product by Provider’. The Product List
will fill with all products. Once the product is selected from
the Product drop down menu, the Provider List will fill with all providers
who offer the selected product. What
is the "view transaction report" button? After
your order has been submitted, we offer a "view transaction report"
button. This allows the user to check the status of the order immediately
after submitting. This is especially helpful to those customers who
are ordering credit and flood products that return and require immediate
status.
What is the Documents navigation button? The
Documents button allows searching, viewing and printing of documents
in one central location. PDF, PCL and documents in various formats
are easily retrieved for viewing or downloading. Users can now select
documents Not Viewed, Previously Viewed or All. This feature allows
users to 'Batch View/Print' their documents. How
can I batch print documents? The
Documents button allows searching, viewing and printing of documents
in one central location. PDF, PCL and documents in various formats
are easily retrieved for viewing or downloading. Users can select
documents Not Viewed, Previously Viewed or All. This feature allows
users to 'Batch View/Print' their documents. How
do I order for multiple branches? FNFEc.com
offers a branch selection feature on the Order Products page. This
is specifically for customers who order for multiple locations or
branches. This also eliminates the need to maintain more than one
FNFEc.com user name and password! When ordering for a different
location, select the appropriate location name in the drop down menu
and submit orders. Do
I have to re-key data if I am ordering more than one product?
No.
Information is shared when ordering multiple products. The information
entered for one product displays for all other product pages where
the information is applicable. This allows the user to enter the information
such as the property address, buyer and seller names, and loan information,
only once, which saves time and money. When
performing a Service Search, how do I sort my orders by branch?
If
no sort orders are selected on the Service Search page, the default
sort order on the Service Search Results page is by transaction number.
The transaction number is displayed in a xxxxx-xxxx format.
The first set of numbers represents the unique FNFEc.com Company ID
for the customer (branch). So the default search returns the
list of orders in branch order. What
is the * mean in the branch location field? The
leading * in the branch location menu selection denotes the default
branch for the current user. To select the default branch location,
the user can type a ‘* ’ in the Branch/Location drop down menu, and
the default branch displays. Where
are product descriptions? Product
descriptions are available from the Products and Services link on
the FNFEc.com.com home page and online when ordering a product via
the “Product Description” button. What
is the “Add/Remove Other Parties” button? The
“Add/Remove Order Parties” button on the Product Order pages allows
additional parties, such as the lender or agent, to be added to the
transaction or service order. What
is the “Add/Edit Buyer(s) and Seller(s)” button? The
“Add/Edit Buyer(s) and Seller(s)” button on the Product Order pages
allows additional Buyers and Sellers to be added to the transaction
or service order. What
does the blue diamond indicate? When
entering information, the blue diamond indicates a required field
for that web page. What
is the Product Description button? The
Product Description button located to the right of the product on
the Service Orders page displays the selected product’s description.
This gives the user a better understanding of the product to be ordered. What
is the Data Upload button? The
Data Upload feature allows users to upload a specific file type into
FNFEc.com. By uploading a file, several of the data fields necessary
to order a product is populated automatically. FNFEc.com, Calyx
and FNM1003 data files can be uploaded to FNFEc.com. To use,
click the Data Upload button. After selecting the file type
and entering the filename, click the Upload button. The file
is added to FNFEc.com. This allows the user to upload transaction
data into FNFEc.com without having to rekey the information.
Once the file is uploaded, the user can search for the transaction
and order services. What
service providers are available for an order? Only
service providers that provide service in the area of the property
(by state and county) display as a provider choice. How
can I print or view documents? Documents
can be viewed or printed by two methods. One method is via the
Service Search page. Any transaction that has documents posted
to the repository will show a document icon on the Service Search
Results page. To access the document, click the document icon.
On the next page, select the document that you would like to view
or print. To see a list of all transactions that have documents, perform
a search with the "Has Documents" item checked. The
second method documents can be viewed or printed is via the Documents
navigation. The Documents module allows searching, viewing and
printing of documents in one central location. PDF, PCL and
documents in various formats are now more easily retrieved for viewing
or downloading. Users can now select documents Not Viewed, Previously
Viewed or All. This feature allows users to 'Batch View/Print' their
documents. What
is the FNFEc.com transaction number? The
FNFEc.com transaction number is the order or job number for the service
order assigned by FNFEc.com. The FNFEc.com transaction number
is formatted as 10100 - 0001. When searching, the user can type in
the full number or a partial number. If a partial number is entered,
the application will assume that the user is only putting in the numbers
after the dash. The first five characters denote the customer
id number placing the order. The second four characters denote
the unique order id assigned by FNFEc.com when the order is submitted. How
do I order a new service or start a new transaction? To
order a new service, select the "Order Products" navigation button. What
is the "Has Documents" check box on the Service Search page?
The
"Has Documents " check box can be used to limit your search to include
only orders with documents returned by the Provider. How
do I use the "Provider Name" search field on the Service Search page?
To
use the ”Provider Name” search field, type the full or partial name
of the Provider to whom the order was assigned. For example, to find
all orders assigned to XYZ Appraisal, type "xyz" or "xyz appraisal"
in the “{Provider Name” search field. Any orders with that provider
(or any other providers that begin with xyz, in the case of a partial
name search) would show on the Service Search Results page. What
is the “Add/Edit Seller & Buyers” button on the order pages?
The
Add/Edit Sellers & Buyers button on the Order Page allows the
user to add additional sellers or buyers to the order. When
entering information, the blue diamond indicates a required field. What
is the “Add/Remove Other Parties” button on the order pages?
The
Add/Remove Other Parties button on the Order Page allows the user
to add or remove other parties to the order. Examples of Other
Parties are Lenders, Real Estate Agents, Attorneys, etc. When
entering information, the blue diamond indicates a required field. What
is the "Add Event" button on the Service Detail page? The
"Add Event" button adds events to an existing order. There are three
events to choose from: Comment Event, Cancel Event or Complete Event.
The Comment Event communicates additional information to other parties
that view the transaction. This function changes the status of an
order from Open to Completed with the Complete Event or Open to Canceled
with the Cancel Event. If
an address with a 5-digit zip code is an automatic hit in our system,
the address is "scrubbed" and the 4 digit postal code is added to
the 5-digit zip code. What
is the County Pick List page? FNFEc.com
displays a county pick list based on the state entered for the property.
For example, if you incorrectly spell the name of a county, the pick
list will display on the next page and allow the user to pick the
correct county. This feature allows only service providers who provide
services in the area of the property location to display on the Order
pages. The
county names displayed in the County Pick List page do not include
punctuation. For example, the Texas County, ‘Ft. Bend’ will display
as ‘FTBEND’. What
is the “ Current Status” on the Service Search Results page?
The
service status is "Received" when the order status is New, In Progress,
or Assigned to Provider. The service status is "Routed" when the order
has been routed to the appropriate service provider. The service status
is “Confirmed” when the order is accepted by the appropriate service
provider. The service status is “Rejected” when the order is not accepted
by the appropriate service provider. The service status is “Cancelled”
when the order is cancelled by the appropriate service provider. The
service status is “Closed” when the order is completed by the appropriate
service provider. A
Turn Time report is available on FNFEc.com.com. Users can generate
a turn time report for all products or specific products. Turn
Time starts calculating when the FNFEc.com Exchange receives an order
request from a Customer and ends when the FNFEc.com Exchange receives
a product from the Service Provider or a Complete Service event from
either the Customer or Service Provider. Turn
Time is measured in number of days, excluding weekends. For
Example:
Why
are my document logos and signatures missing when viewed with Adobe?
To
resolve the issue of logos and signatures not appearing when the document
is viewed with Adobe Acrobat Reader, perform the following steps.
In
Adobe Acrobat Reader: · From the "File" menu, select "Preferences" · Select
"General" · The message shown above will display · In
the "Options" box, uncheck "Web Browser Integration" · Click
"OK" The first time a FNFEc.com document is viewed with Adobe Acrobat Reader
after making the above mentioned change, the following changes in
the settings need to be made: · The message shown above will display · Select
the option "Open this file from its current location" · Check
"Always ask before opening this type of file" · Click
"OK" Once this has been done, FNFEc.com documents will open with Adobe
Acrobat Reader in a separate window. While Adobe is opening the FNFEc.com document a message box will display
"File Downloading...".
FNFEc.com is a secure business-to-business electronic commerce exchange used to order, status and deliver real estate settlement services. The FNFEc.com exchange provides access to a variety of Service Provider Customers (lenders, Realtors, builders and relocation companies) with common capabilities at much lower cost by using a shared, multi-platform public infrastructure rather than a private one. Formed as a Delaware corporation in October, 1998, FNFEc.com, Inc. owns and operates the FNFEc.com exchange. The company is owned by Santa Ana, California-based Micro General Corporation (OTC:MGEN) and Houston-based Stewart Title Company. In forming FNFEc.com, Inc., owners made significant technology contributions including their formerly proprietary systems, along with new network, software and hardware resources. Today, FNFEc.com, Inc. is a technology company that is "The Real Estate Choice for Electronic Commerce." Traditionally, Service Providers (title and escrow companies, flood information providers, appraisal firms, etc.) designed, developed and deployed their own technology tools in an effort to gain a competitive advantage by engaging customers electronically. Now that electronic commerce has moved from an advantage to a necessity, Service Provider Customers want a one-stop solution that provides freedom of choice and the ability to order multiple products and services from more than one company. As a result, FNFEc.com was formed to establish a common electronic commerce standard to meet the ongoing demands of the real estate community. The bottom line: FNFEc.com is a direct result of listening to Service Provider Customers and responding to their requests. We're all about open minds, not closed systems. Does FNFEc.com have a Security Statement? FNFEc.com, Inc. is committed to providing the Real Estate industry with the leading secure electronic commerce network. FNFEc.com provides an electronic commerce environment that complies with industry standard security technology and practices to ensure the security and privacy of each transaction. FNFEc.com.com, an Internet-based system designed and created by FNFEc.com, Inc., provides FNFEc.com customers the ability to order, status and receive products that facilitate the real estate closing process. In order to ensure the security and privacy of the transactions conducted on FNFEc.com.com, a combination of widely accepted security methods are utilized, including firewall security, Digital Certificates and Secure Socket Layer (SSL), and username and password protection for access to the FNFEc.com site. FNFEc.com's firewall system provides the FNFEc.com web servers with secure access to the public Internet. It also protects the FNFEc.com network from unauthorized access. FNFEc.com utilizes firewall technology from CISCO Systems, which offers the following information: "Cisco's
Firewall series ensures high security through its adaptive security
algorithm (ASA) and the use of stateful information. Each time a TCP
connection is established for inbound or outbound connections through
the Firewall, the information about the connection is logged in a stateful
session flow table. The table contains the source and destination addresses,
port numbers, TCP sequencing information, and additional flags for each
TCP connection associated with that particular connection. This information
creates a connection object in the Firewall series. Thereafter, inbound
and outbound packets are compared against session flows in the connection
table and are permitted through the Cisco Firewall only if an appropriate
connection exists to validate their passage. This connection object
is temporarily set up until the connection is terminated. "For security, the ASA takes the source and destination addresses and ports, TCP sequence numbers, and additional TCP flags and hashes the IP header information. The hashing acts like a fingerprint--it creates a code that uniquely identifies the client initiating the inbound or outbound connection. In order for hackers to penetrate the firewall to an end client, they would have to obtain not only the IP address, but also the port number and the TCP sequence numbers and additional IP flags. This scenario is very unlikely because Cisco's Firewall series randomizes the TCP sequencing numbers for each session. Lastly, the connection object is terminated when the session is over." FNFEc.com utilizes Digital Certificates and SSL technology to ensure secure transmission of user information. Netscape Communications Corporation developed SSL technology, the industry-standard method for protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities. SSL comes in two strengths: 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Most browsers support 40-bit SSL sessions, and the latest browsers enable users to encrypt transactions in 128-bit sessions - trillions of times stronger than 40-bit sessions. FNFEc.com utilizes 128-bit encryption in transmission of all data. Digital Certificates and SSL technology is the standard security technology for data transmitted to and from the leading Internet browsers. The SSL technology encrypts the data transmitted and received from the browser to the web server. The SSL technology utilized by FNFEc.com ensures the user that unauthorized parties cannot access their information. The FNFEc.com web site utilizes usernames and passwords to identify each unique user on the FNFEc.com network. Each FNFEc.com user is assigned a unique username and password which identifies them on the network and ensures the user that their information and transactions will be kept secure and separate from other FNFEc.com users. The combination of these three technologies allows FNFEc.com to provide its customers with the most commonly accepted security measures and a secure method of conducting electronic commerce. FNFEc.com is committed to protecting your privacy. We do not sell, trade, disclose or rent your personal or transaction information to others. We recognize that when you choose to provide us with information about your company or your customers, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put this Privacy Statement in place to protect your personal information. FNFEc.com welcomes comments and questions on this statement. We are dedicated to protecting your personal information, and will make every reasonable effort to keep that information secure. Due to the rapidly evolving technologies on the Internet, we may occasionally update this policy.
What are the security levels for users?
There are three security features that can be set for a user: Add Orders, Company-wide Viewing, and Administration. Add (New) Orders allows the user to input orders and add service requests to existing order. If this right is not selected or is removed, the user can only view information about orders. Company-Wide Viewing allows the user to see all orders placed for their company. If not selected the user can only see the orders that they have placed. Administration allows the user to modify and add users to FNFEc.com.. How do I access FNFEc.com help? The FNFEc.com Customer and Provider User Guides are accessible online from the Technical Support link on the FNFEc.com.com home page. What
if I still have questions about the FNFEc.com website or services ?
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